Terms & Conditions

Upon booking, the student demonstrates their agreement to adhere to the school’s terms and conditions, as detailed in this document. In cases where the booking is facilitated by an ETO, the ETO assumes the responsibility of ensuring that the student is fully informed about IH Dublin’s terms and conditions.

Booking a Course

Bookings are not confirmed until official enrolment confirmation is provided by International House Dublin. Final registration is only confirmed upon receipt of deposit.

Individuals

To book a course, students must complete an application form and send it to us by email. Students can also book online via our website: www.ihdublin.com.

Groups

For group bookings, we must receive a completed International House Dublin group booking form at least 8 weeks before the arrival date.

Fees

All of our prices include lessons, Wi-Fi, a placement test, and an end-of-course certificate. There is a registration fee of €100, a course materials fee of €50, and an accommodation placement fee of €80 (if applicable) for all adult course bookings. These fees are already included in the Teacher training programmes, Junior, and High School package prices.

Tuition

Each lesson is 60 minutes. In the case of public holidays occurring on a Monday, new students will begin their course with us on the Tuesday of that week. Public holidays are non-refundable.

Level Test

To help us place you in the class that best matches your level, we kindly ask all students to complete the entrance test at least two weeks before their arrival. Completing the test in advance allows us to ensure a smooth start to your course and offer the widest range of class options.

If the test is not completed within this timeframe, class availability and flexibility may be more limited. While we will always do our best to place you at the most suitable level, late test completion may mean being placed in the closest available class to your level, rather than an exact level match.

Failing to complete the level test within the requested deadline may result in the postponement of the starting date. Any changes to the timetable can only be requested prior to the start date.

Beginner Level

Beginner-level courses are subject to availability, and while we do our best to accommodate all students, we cannot guarantee a beginner class on your preferred start date or schedule.

If a suitable beginner class is not available, you may have the option to adjust your timetable to match an available class (please note that additional fees may apply). If rescheduling is not possible, we will place you in the closest available level based on your assessment results to ensure you can still begin your learning journey.

Nationality Mix in Afternoon & Lower-Level Classes

We strive to create a diverse and international learning environment in all our classes. While we make every effort to ensure a mix of nationalities, there may be variations depending on class levels and timetables.

Course Books & Materials

All students are required to have the coursebook materials for their classes. It is a condition of enrolment. The €50 Materials Fee that all students pay at the point of registration includes payment for the student’s initial coursebook. If a student changes level in the first week of their course and has maintained the coursebook in good condition, they can exchange. In order to receive a new book for a different level, during the first week of the course, there should be no writing inside the book, and no text or answers should be underlined or highlighted in any way. The spine and/or cover can show a little sign of wear but should not be torn or folded. Some coursebooks also come with a CD or DVD. These should also still be inside the cover of the book. Students starting a course at International House Dublin are advised not to write in the coursebook until they are satisfied with the level that they have been assigned to. When a student changes level part-way through the General English course period, it is the student’s responsibility to purchase a copy of the coursebook used at the level they are moving to. This can be purchased new for a fee of €50 or second hand for a fee of €20, if available. When a student changes from a General English course to an Exam preparation or Business English course, the student must buy a new book in their first week of the course. This can be purchased new in Reception for a fee of €50.

Exam Booking and Registration

Exams cannot be booked without completing the relevant registration form. All exam bookings are subject to availability. Entries requested within 4 weeks of the date of the written papers cannot be guaranteed and will require the payment of an additional late fee. Your exam booking will only be confirmed after payment is received. All payments must be confirmed at the latest, two weeks prior to the exam date. Registrations requested within two weeks of the exam date will not be accepted. Payment should be made within 48 hours of receiving payment details. If payment is not received your booking will be cancelled and you will need to reapply to register for the exam; subject to availability. Exam information will be sent to all candidates approximately two weeks prior to the date of the written papers. Cancellation of your exam must be made in writing with a valid reason at least two weeks prior to the exam date. A partial refund will only be given if a candidate is unable to transfer to a later date. Cancellations for medical reasons will be accepted up to and including the exam date but must be accompanied by a medical certificate. On receipt of a medical certificate, we can then transfer your exam to a later date, subject to availability. If you are absent from the exam without a valid reason, the exam is considered to have been used and no refund will be given. If you wish to rebook the exam, you will need to restart the registration process. Candidates are responsible for sending us all required information for exam registration and for checking the information provided for them with regard to timetables, exam day procedures etc.

CELTA/ Cambridge/ IELTS/ Trinity Certificate Delivery

Certificates that are issued by CELTA/ Cambridge/ IELTS/ Trinity typically arrive six to eight weeks after the completion of the course. Upon receipt, a scanned copy of the certificate will be emailed to the candidate. The original certificate can be collected in person from IH Dublin. For candidates who are not in Ireland when the certificate arrives, IH Dublin will send the certificate via registered mail for a fee of €50, which applies to both domestic and international postage. Certificates will only be sent after payment of the postage fee. Candidates are responsible for providing an accurate postal address and confirming their preferred delivery method when contacted.

Airport Transfers

Flight details should be sent to us at least 14 days prior to arrival. For students booking an airport transfer, we need the flight number and arrival time. Missed transfers are non-refundable.

Adults

Standard transfer service includes pick up from the arrival hall within the airport, and drop off at the outside area of the terminal building.

Juniors

Unless accompanied by an adult, students under the age of 18 must book and pay for transfers on arrival and departure. Some airline companies require students under age to book the Unaccompanied Minor service (UM). In this case, an additional fee of €75 each way applies. It’s the student’s responsibility to confirm with the airline company if UM service is required.

Accommodation

All individual accommodation prices per week are based on a 7-night stay. There is a placement fee of €80 for all adult student accommodation bookings. Accommodation, both residential and homestay, is always subject to availability and cannot always be guaranteed. It is recommended to book accommodation at least 8 weeks in advance. Once accommodation is confirmed, we can only guarantee a place for the duration and the dates initially booked. Refunds will not be given for early departure. Extra nights in homestay are possible, subject to availability and an additional charge. Students wishing to extend their accommodation should check availability with us well in advance of the completion of their initial stay. Accommodation details will only be sent once we have received proof of full payment. Any damage caused by a student to our homestay or apartment accommodation will be charged to the student or students responsible. We reserve the right to charge the student for any exceptional cleaning required. Any special dietary requirements, such as gluten-free, vegan, dairy-free diets, and allergy to nuts, will be subject to a supplement of €50 per week for homestay accommodation. All our student apartments are self-catering, with no meals included. Check-in and check-out for our homestay are either Saturday or Sunday. Check-in and check-out for residential accommodation is Sunday only, Check-in is at 15:00 and check-out at 10:00. International House Dublin cannot guarantee availability in the chosen accommodation if the student arrives on a different date. A supplement of €100 per week will apply to students who request accommodation in a host family over the Christmas holidays (2 weeks). Availability during this period is very limited and cannot be guaranteed. We reserve the right to relocate students from one host family to another if necessary. In case the school does not have any host family availability, any accommodation fees will be refunded. Students should check availability with our Admissions Team. Our homestays are all located in the suburbs of Dublin, with public transport access and an average commute time of 30-60 minutes. Please note that this can vary at peak times. Homestays may not provide house keys to students under 18. Students under 18 must adhere to our curfews. All Students must adhere to the host family house rules.

Medical & Special Educational Needs

It is the student’s responsibility to notify the school at the time of booking of any sickness, disability, allergy, mental health condition, special educational needs, or any other relevant medical information that might affect the student’s stay. Students must provide an up-to-date medical form at the time of booking and inform the school of any changes.

Insurance

All students should obtain appropriate medical and travel insurance before arrival into Ireland. International House Dublin can arrange medical insurance for students upon request. Students from the EU should travel with their European Health Insurance Card (E111) card. Students on the Work & Study programme (NON-EU only) must book Learner Protection Coverage for an additional fee of €45 at the time of booking, as well as medical insurance. We strongly recommend that all students have both travel and medical insurance in place before arrival.

Payment

Individuals – Adults and Juniors

For EU students and non-EU students who do not require a visa to enter Ireland: a non-refundable deposit is required at the time of booking to secure a place. The deposit amount is €200 for long-term students and juniors, and €100 for short-term adult courses. All bookings remain provisional until the deposit has been received.

The remaining balance must be paid no later than two weeks before arrival. Accommodation details will be released once all fees have been paid in full.

For non-EEA students who require a visa before entering Ireland: full payment must be made at least 30 days before the course commences so we can prepare the student acceptance letter. Please note that some visa applications need to be made several months in advance, and the payment has to be made accordingly. Students are responsible for applying for a student visa well in advance.

Acceptance letters are only issued after full payment is received. Student’s name and student number must be stated on all bank transfers. Please note that bank charges are not included in our prices and must be paid by the sender. Host Family, if booked, will only be confirmed once we have received proof of full payment.

Groups

A non-refundable deposit of 20% is required from all groups at the time of booking. The remaining balance due must then be paid at least 2 weeks before arrival. Host family details will only be confirmed once we have received proof of full payment.

High School Programme

A non-refundable deposit of €2,000.00 is payable to International House to accept the placement offer. The deposit will be offset against the fees once fully paid. The balance is due 60 days prior to the starting date.

Cancellation

All cancellations must be sent to us in writing by email.

Adult and Junior, Individual and group bookings.

For all cancellations received in writing at least 14 days prior to arrival, a full refund will be given minus the non-refundable deposit. For all cancellations received in writing within the 13 days prior to the starting date, no refund will be given. Refunds will be issued within 2 months from the date the cancellation request is received by our school in writing. No refund will be given after the arrival date. In the case of illness, students may ask for their course to be postponed to a later date and must present us with a medical certificate. A course cannot be carried over for more than 12 months from the initial starting date. All courses are non-transferrable.

High School Programme

For all cancellations received in writing at least 60 days prior to arrival, a full refund will be given minus the non-refundable deposit. If a student has to leave or cancel the programme after these dates, or after the commencement of the programme, no refund is payable. If a student is expelled from a school for disciplinary reasons, no refund is payable. Where a student is staying with a host family and has to leave for personal reasons, a percentage of the host family fee may be refundable at the discretion of International House Dublin. All cancellations are dealt with on a case-by-case basis, as each school has its own cancellation policy. International House Dublin does endeavor to be reasonable in such circumstances.

Refusal or Cancellation of Enrolment

International House Dublin may cancel an enrolment, refuse to enrol a student for the following reasons: misconduct, failure to satisfy the minimum academic requirements for courses chosen, failure to arrive on the commencement date, the student has gained admission by misrepresentation, falsification of documents or other fraudulent means, failure to fulfill the normal admission or enrolment requirements, non-payment of tuition fees, cancellation of a student’s visa, non-attendance or consistently low attendance, other reasons as deemed by the school’s management.

Refunds

If payment is received from an ETO, the refund is made directly to the ETO. If payment is received from a student, the refund is made directly to the student. Any payment made by credit card will only be refunded on the same credit card.

Visa Students

Bookings for students who require visas are placed as provisional until proof of the visa is received. If an amendment occurs because of a visa delay/refusal less than 5 working days before arrival date, 1 week’s accommodation fees will apply. In the case of a visa refusal, a full refund will be given minus a fee of €200. The refund will only be processed when we receive the official letter of refusal from the Embassy. Refunds will be issued within 20 working days from the date our school is informed of the visa denial with sufficient evidence. All non-EEA students should contact their local Irish Embassy or visit the Immigration Service website www.inis.gov.ie to check their visa requirements. All non-EEA students registered for courses over 12 weeks in length are obliged to register, pay for, and sit an approved English language exam. All Work and study students are required to book and sit an exam.

Minor Students

For all students under the age of 18, parents/guardians must accept the school rules and Terms & Conditions prior to receiving the booking confirmation. The parents/guardians must also complete and sign our consent forms and return them to us with the enrolment form.

Airport Transfer for Minor Students

In cases where a minor student has booked with an airline’s Unaccompanied Minor (UM) service, a transfer with IH Dublin. If parents or guardians choose to organise their own transfer arrangements, they may do so. In such cases, parents or guardians are required to provide accurate and up-to-date contact details prior to the student’s arrival. This information is necessary to ensure that a point of contact is available should any issues arise during the student’s journey. For students not using IH Dublin’s transfer service, the organisation’s responsibility begins only upon the student’s arrival at the relevant IH Dublin location.

Group Leaders

Group Leaders are expected to be present in the school at all times when their students are in the building. They should supervise their students when they are not in class, including break times and lunch times. Group Leaders are expected to attend all group activities. Group Leaders should have the phone number of all their students. All the students must have their Group Leader’s phone number. Group Leaders are required to provide us with a phone number contactable in Ireland. If a student is ill at any time, Group Leaders should accompany them to the doctor. Any costs incurred are the responsibility of the Group Leader/ETO/students’ parents. We will not be responsible for doctor’s visits or costs incurred.

Discipline

If a student’s behaviour or conduct is unsatisfactory, they will be subject to our disciplinary procedures. A serious breach of conduct may result in expulsion. In the event of expulsion, fees will not be refunded. Any charges and costs will not be covered by us and are the responsibility of the student or, in the case of underage students, their parents/guardians.

Publicity Materials

IH Dublin or its representatives may use photo sessions or video recordings of students for promotional purposes, both in printed and online formats. Any student who prefers not to take part should inform us during the booking process and reiterate their preference when the photography or video recording takes place. By agreeing to these terms and conditions, the student (and their parent/guardian if they are under 18) grants consent for the utilization of these images or video footage for promotional activities, eliminating the necessity for additional consent or notification.

Travel

We cannot be held responsible for alternative transport costs in the case of industrial action or timetable changes.

HSP TERMS AND CONDITIONS

Easy Steps to Booking Your Place

Once you have read our information, to begin the booking process, you must submit the following documents:

Fully completed International House HSP Application form
The two most recent academic (school) reports from the student’s current school
Copy of ID or Passport

Upon receipt of these documents, International House Dublin will make informal enquiries to schools based on the application. International House Dublin will recommend a school(s) based on availability, suitability, and budget and send you the relevant school profiles. The client may express a preference for a school from the list of recommendations. However, it is ultimately the school’s decision to accept or not accept the applicant based on availability. The school chosen is not guaranteed.

If the provisional offer is accepted:

International House Dublin will send an invoice for the chosen package + Contingency Fund. A non-refundable deposit of €2,000.00 is payable to International House in order to accept the placement offer. The deposit will be offset against the fees once fully paid. Formal confirmation of enrollment from the school of choice is issued upon receipt of full fees.

Accommodation & arrival info will be forwarded 2 weeks before arrival. The balance of fees is payable 60 days prior to the arrival date. Some schools may require full payment at an earlier stage—in which case, IH Dublin reserves the right to request payment from the client.

Fees:

Please note that the prices listed are indicative and may be subject to change depending on provider updates.

Accommodation:

Homestay accommodation is in a single or shared room, depending on availability. Students of the same mother tongue may not share a room but can share a host family depending on the host family’s availability near the school. All meals are provided by the host family (breakfast, lunch, and dinner). In case of special diet requirements (e.g., lactose intolerance, nut allergies, coeliac, gluten-free diet, vegan diet), a supplement of €35 per week will apply. Special diets must be informed in advance so IH can book a suitable family that can provide such a diet for the student.
Boarding School accommodation is in a shared dormitory, on a full board basis. Boarding schools might close for maintenance periodically, typically for one weekend a month. Boarding schools are also closed during mid-term, Christmas and easter. IH will provide accommodation in homestay for the period of closure; this is not included in the package and will be deducted from the Contingency Fund. The price is €45 per night. Transport from and to the temporary host family is not included. A driver can be booked on request.

Please note that private and boarding school fees for non-EU students may differ from standard rates. To ensure you receive the most accurate and up-to-date pricing tailored to your specific requirements, we kindly ask you to request a separate quote. Our team will be happy to provide detailed information and assist you with any queries you may have.

Transfers:

Arrival and departure transfers at the beginning and end of the programme are included in the fees. Additional transfers during the school year, if required, must be booked and paid for separately. International House Dublin can charge transfers to the contingency fund. Please note that the Unaccompanied Minor (UM) service is not included in the package. While arrival and departure airport transfers are covered as part of the standard package, this does not apply to UM services. An additional fee will apply if a student requires the UM service.

IMPORTANT!

When booking inward flights, please state if you have booked an “Unaccompanied Minor.” Please ensure that you let International House Dublin know in advance. (An extra fee of €75 each way applies.)

School Holidays:

Irish schools close for two weeks at Christmas and two weeks at Easter. Accommodation for these holidays is not included in the fees. Accommodation during the October and February half-term breaks is included in the fee for day schools. An extra fee applies if the students are enrolled in boarding schools.

Insurance:

Students are advised to take out private travel and medical insurance. The average cost for a doctor appointment is €60.00 per visit. However, depending on your insurance, the student may claim the cost later with the insurance company.

Boarding school extra costs:

Boarding schools might request the student to take compulsory English classes. The fees for the courses are not included and will be deducted from the contingency fund.

Boarding schools reserve the right to charge for additional services such as laundry, excursions, insurance, and lockers. These fees are not included in the package and will be deducted from the contingency fund.

TY – Transition Year

Extra fee might apply for any student attending Transition Year (4th year) in either a public or private school. This information will be disclosed at the time of booking based on the school of choice. Please note that there is a €500 fee for Transition Year placements.

Cancellation & Refunds:

All cancellations must be sent to International House Dublin in writing by email. In case of visa refusal, a full refund will be given minus the non-refundable deposit. The refund will be processed when we receive the official letter of refusal from the Embassy. If a student has to leave or cancel the programme after these dates, or after the commencement of the programme, no refund is payable. If a student is expelled from a school for disciplinary reasons, no refund is payable. Where a student is staying with a host family and has to leave for personal reasons, a percentage of the host family fee may be refundable at the discretion of International House Dublin. All cancellations are dealt with on a case-by-case basis, as each school has its own cancellation policy. International House Dublin does endeavour to be reasonable in such circumstances.

MINISTAY TERMS AND CONDITIONS

By confirming the booking, the student agrees to abide by the school’s terms and conditions as outlined in this document. It is the responsibility of the booking party to ensure that the student is fully informed of these terms for all bookings made with International House Dublin.

Lessons

Each lesson is 60 minutes.

Students over 16 years of age can join mixed nationality classes if attending International House Dublin classes from Monday to Friday.

Groups arriving mid-week must book classes in closed groups.

Group leaders are not permitted to attend or observe group lessons, but are welcome to book individual tuition.

Group Transfers

If the group has more than 45 students, an additional bus must be booked.

Groups arriving between 08:00 and 16:00 from Monday to Friday will be transferred to the school at arrival and are subject to an extra transfer charge of €395. The bus charges applies for up to 45 students.

Groups departing between 08:00 and 16:00 from Monday to Friday must check out from the host family accommodation by 08:00.

Groups have the option to bring their luggage to the school on public transport or book an additional private transfer. The departure transfer included in the package will be available for the group from the International House Dublin to the airport according to the departure time.

Groups arriving after 22:00 or departing before 09:00 will be subject to an additional transfer charge of €20 per person each way.

The group package does not cover the cost of any additional transfer that may be required during the student stay. In the event of a change of host family, any cost incurred for the transfers will be incurred by the student/agent.

Accommodation

All students must adhere to the host family’s house rules.

Our homestays are all located in the suburbs of Dublin, with public transport access and an average commute time of 30-60 minutes. Please note that this can increase at peak times.

Homestays may not provide house keys to students under 18 years of age.

Students are places in shared rooms (2 to 4 students per room). Families may have more than one shared room available for your group and students may occupy more than one shared room per household.

Triple rooms are not always available. We endeavour to accommodate students in triple rooms when requested and when a triple room is available.

Curfew

9 to 13 – Students of this age are not permitted to leave their accommodation unsupervised unless for planned group schedule activity.
14 to 15 – Students must be home no later than 20:00.
16 to 17 – Students must be home no later than 21:30.
17 to 18 – Students must be home no later than 22:00.

Curfew times may be extended only when there is an official event or group activity scheduled that goes beyond the stated hours.

For mixed-nationality groups, the curfew time must be agreed in advance with IH Dublin for all students.

Any damage caused by a student to our homestay accommodation will be charged to the student(s) responsible. We reserve the right to charge the student(s) for any exceptional cleaning required.

Any special dietary requirements, such as gluten-free, nut/peanut allergies, vegan, or dairy-free diets, will be subject to a supplement of €40 per week. Not all families can accommodate special dietary needs, so International House Dublin must be notified in advance to cater to the dietary needs.

We require all medical or dietary needs to be submitted to us in English. International House Dublin will take no responsibility for inaccurate translation. In the case International House Dublin is notified of a dietary need after the group’s arrival, this may result in a change of host family, in which case the transfer fees would be the responsibility of the student/agent.

Medical & Special Educational Needs

At the time of booking, International House Dublin must receive notification of any sickness, disability, allergy, mental health condition, special educational needs, or any other relevant medical information.

If a student needs to be accompanied by a group leader to provide support in the classroom setting, International House Dublin must be informed in advance.

International House Dublin staff/host families are not required nor will be available to accompany students to the doctor/hospital/police station/embassy/school premisses, rather, this is sole the responsibility of the group leaders.

Social Programme

Social programme activities are usually confirmed upon confirmation of the group booking. International House Dublin will not be able to organize any additional activities once the group has arrived in Ireland.

Activities do not include an International House Dublin member of staff accompanying the group, unless specifically requested at the time of booking. IH staff member does not act as a professional tour guide but provides navigation, language support, and supervisory assistance to the group. All group leaders will be required to purchase a ticket for the activity and attend.

Please note that the activities and prices listed may be subject to change based on provider availability. Public Transport Fee is not included in the activities listed price.

Full-day trips run from 09:00 to 17:30, with departure from Dublin at 09:00 and arrival back in Dublin at 17:30.

Insurance

All students should obtain appropriate medical and travel insurance before arrival into Ireland. International House Dublin can arrange medical insurance for students, upon request. Students from the EU should travel with their European Health Insurance Card (E111) card.

International House Dublin can provide private travel insurance for an additional fee.

Publicity Materials

International House Dublin or its representatives may use images (photos) or video recordings of students for promotional purposes, both in printed and online formats. Any student who prefers not to take part must inform us during the booking process and reiterate their preference when the photography or video recording takes place. By agreeing to these terms and conditions, the student (and their parent/guardian if they are under 18 years of age) grants consent for the utilization of these images or video footage for promotional activities, eliminating the necessity for additional consent or notification.

Group Leaders

Group leaders are expected to be present in the school at all times when their students are in the building. They must supervise their students when they are not in class, including break and lunch times. Group leaders are expected to attend all group activities.

Group leaders must have the phone number of all of their students, and all of the students must have their group leader’s phone number. Group leaders are required to provide International House Dublin with a phone number which is contactable in Ireland.

If a student is ill at any time and requires medical attention, group leaders must assist them. Any costs incurred are the responsibility of the group leader/students’ parents. International House Dublin will not be responsible for doctor’s visits or any costs incurred.

Discipline

If a student’s behavior or conduct is unsatisfactory, they will be subject to International House Dublin’s disciplinary procedures. A serious breach of conduct may result in expulsion. In the event of expulsion, fees will not be refunded. Additional charges for flights and other costs will not be covered by International House Dublin and are the responsibility of the student or their parents/guardians.

Payment

A non-refundable deposit of 20% is required from all groups at time of booking. In the event the social programme activity costs exceed the 20% deposit, International House Dublin will require a lager deposit in order to confirm the social programme activities. The remaining balance due must then be paid at least 2 weeks prior to the group’s arrival. Host family details will only be confirmed 2 weeks prior, upon receipt of full payment.

Cancellation

For all cancellations received in writing at least 14 days before arrival, a full refund will be given minus the non-refundable deposit.

For all cancellations received in writing within 13 days before the starting date, no refund will be given. No refund will be given after the arrival date.

Force Majeure

IH Dublin shall not be liable or responsible for any failure or delay in performing its obligations under these Terms where such failure or delay results from events, circumstances, or causes beyond its reasonable control.

Travel

International House Dublin cannot be held responsible for alternative transport costs in the case of industrial action or timetable changes.

Contact Details

Admissions: enrol@ihdublin.com

Accommodation: homestay@ihdublin.com

Marketing: marketing@ihdublin.com

General: info@ihdublin.com

Accounts: accounts2@ihdublin.com

High School: highschool@ihdublin.com